Help Center

Find answers to your questions and learn how to get the most out of Pragbase

What is Pragbase?

Pragbase is a free AI chat widget that helps visitors find information from your documents and website. Here's how it works:

  • Upload Content: Add your documents, websites, and content
  • Content Indexing: Your content is indexed and made searchable
  • AI-Powered Search: The AI searches your content to find relevant answers to visitor questions
  • Embed Widget: Add the chat widget to your website with a simple code snippet

Key Feature: The AI only searches YOUR content - it won't make things up or use generic internet information.

What makes Pragbase special:

  • 100% Free: Completely free to use forever, no credit card required
  • Your Content Only: Searches only YOUR documents, not generic internet data
  • Easy Updates: Add new content anytime to keep information current
  • Multi-Format Support: Works with PDFs, websites, documents, and text
  • Simple Setup: Add the widget to your site in minutes

Pragbase is perfect for any business that wants to provide instant, accurate support:

  • E-commerce: Product information, order status, shipping details
  • Service Businesses: Appointment booking, service descriptions, pricing
  • Educational: Course information, student support, FAQ management
  • Healthcare: Appointment scheduling, general information, forms
  • Real Estate: Property listings, agent information, application processes
  • Any Business: Customer support, FAQ management, lead generation

Getting Started with Pragbase

Getting started with Pragbase is simple! Follow these steps:

  1. Sign Up: Create a free account (no credit card needed)
  2. Upload Content: Add documents, website URLs, or text you want searchable
  3. Test It: Try asking questions in the chat interface
  4. Embed Widget: Copy the code snippet and add it to your website

Pragbase supports a wide variety of content formats:

  • Documents: PDF, Word (.docx), Markdown, and plain text files
  • Websites: Any public website URL - we'll scrape and learn from the content
  • Text: Direct text input for quick additions
  • HTML: Web page content and structure

Pro Tip: Start with your most important content like FAQs, product manuals, and service descriptions for the best results.

Pragbase training happens in real-time! Here's what to expect:

  • Immediate Learning: Your AI starts learning as soon as you add sources
  • Fast Processing: Most documents process in under 2 minutes
  • Ready to Use: You can start testing responses right away
  • Continuous Improvement: AI gets smarter with each new piece of content

Note: Use the playground to test responses and see improvements in real-time as processing completes.

Customizing Your Pragbase AI

Customize your Pragbase widget to match your brand perfectly:

  • Brand Colors: Primary, secondary, and accent colors that match your logo
  • Positioning: Choose from 4 corner positions or center placement
  • Size & Layout: Adjust width, height, and spacing to fit your design
  • Typography: Font styles, sizes, and weights to match your brand
  • Custom Messages: Welcome text, placeholders, and button labels
  • Animation: Smooth transitions and hover effects

Define exactly how your Pragbase AI behaves and communicates:

  • AI Role: Set the AI's job title (e.g., "Customer Support Agent", "Product Expert", "Sales Assistant")
  • Communication Style: Choose tone (professional, friendly, casual, technical, etc.)
  • Behavior Instructions: Provide specific guidance on how to respond to different situations
  • Response Limits: Set boundaries for what the AI should and shouldn't do
  • Language Preferences: Set formal vs. informal language, industry-specific terminology

Pro Tip: Be specific about your AI's role and include examples of good responses for the best results.

Platform Integration & Embedding

Embedding Pragbase on your website is simple:

  1. Configure Your AI: Set up your knowledge base and customize settings
  2. Get Embed Code: Go to Widget Configuration and click "Copy Code"
  3. Add to Website: Paste the code into your website's HTML (before closing </body> tag)
  4. Test & Launch: Verify the widget appears and functions correctly

Note: The embed code automatically updates when you change settings, so customize first, then copy.

Pragbase works seamlessly with virtually any platform:

WordPress
Shopify
Squarespace
Wix
Magento
WooCommerce
Custom HTML
React/Next.js
Vue.js
Angular

Tip: For any platform, you just need to be able to add custom HTML/JavaScript code to your pages.

Rate Limits & Plans

Pragbase is 100% Free Forever! Here are the current rate limits for each plan:

Free Plan - 100% Free

  • Messages: 100 per month
  • Sources: Up to 15 knowledge sources
  • File Size: 10MB maximum per file
  • Pages per Document: Up to 50 pages
  • Cost: Completely free forever!

Pro Plan - 100% Free

  • Messages: 2,000 per month
  • Sources: Up to 100 knowledge sources
  • File Size: 30MB maximum per file
  • Pages per Document: Up to 100 pages
  • Cost: Free forever with approval!

Note: Pragbase is completely free - no credit card required! Rate limits reset monthly on your signup anniversary date. You can apply for a free Pro account anytime.

When you reach your rate limits, here's what happens:

  • Message Limit: You'll see a friendly notification when you're approaching your limit, and the AI will stop responding once you've used all your monthly messages
  • Source Limit: You won't be able to add new knowledge sources until you remove existing ones or upgrade your plan
  • File Size Limit: Files larger than your plan's limit will be rejected during upload
  • Page Limit: Documents with more pages than your limit will be truncated during processing

Pro Tip: Monitor your usage in the dashboard to avoid hitting limits unexpectedly. You can upgrade your plan anytime to increase your limits.

Pragbase is 100% Free Forever! Applying for a free Pro account is simple:

  1. Sign Up: Create your free account first
  2. Apply for Pro: Visit the Pro application form and submit your request
  3. Quick Processing: We typically process applications within 24-48 hours
  4. Immediate Access: Your Pro account is free forever - no credit card required!

Remember: Both Free and Pro plans are completely free forever. No hidden fees, no credit card required!

Support & Resources

Multiple ways to get the support you need:

  • Help Center: Comprehensive guides and FAQs (you're here!)
  • Email Support: Send detailed questions to our support team
  • Priority Support: Available for Pro customers (100% free!)

Quick Tips for Pragbase Success

  • Start Small: Begin with your most important content (FAQs, product info) and expand gradually
  • Be Specific: Give your AI clear role definitions and behavioral instructions
  • Test Thoroughly: Use the playground to test responses before going live
  • Structure Content: Organize your knowledge base with clear headings and sections
  • Monitor Performance: Track user interactions and continuously improve your AI
  • Stay Updated: Keep your knowledge base current with latest information
  • Optimize for Mobile: Test your widget on mobile devices to ensure great user experience
  • Use Multiple AIs: Consider specialized AIs for different pages or departments

Still Need Help?

Our support team is here to help you succeed with Pragbase!

Response Time: We typically respond within 2-4 hours during business hours.