Help Center
Find answers to your questions and learn how to get the most out of Pragbase
What is Pragbase?
Pragbase is a free AI chat widget that helps visitors find information from your documents and website. Here's how it works:
- Upload Content: Add your documents, websites, and content
- Content Indexing: Your content is indexed and made searchable
- AI-Powered Search: The AI searches your content to find relevant answers to visitor questions
- Embed Widget: Add the chat widget to your website with a simple code snippet
Key Feature: The AI only searches YOUR content - it won't make things up or use generic internet information.
What makes Pragbase special:
- 100% Free: Completely free to use forever, no credit card required
- Your Content Only: Searches only YOUR documents, not generic internet data
- Easy Updates: Add new content anytime to keep information current
- Multi-Format Support: Works with PDFs, websites, documents, and text
- Simple Setup: Add the widget to your site in minutes
Pragbase is perfect for any business that wants to provide instant, accurate support:
- E-commerce: Product information, order status, shipping details
- Service Businesses: Appointment booking, service descriptions, pricing
- Educational: Course information, student support, FAQ management
- Healthcare: Appointment scheduling, general information, forms
- Real Estate: Property listings, agent information, application processes
- Any Business: Customer support, FAQ management, lead generation
Getting Started with Pragbase
Getting started with Pragbase is simple! Follow these steps:
- Sign Up: Create a free account (no credit card needed)
- Upload Content: Add documents, website URLs, or text you want searchable
- Test It: Try asking questions in the chat interface
- Embed Widget: Copy the code snippet and add it to your website
Pragbase supports a wide variety of content formats:
- Documents: PDF, Word (.docx), Markdown, and plain text files
- Websites: Any public website URL - we'll scrape and learn from the content
- Text: Direct text input for quick additions
- HTML: Web page content and structure
Pro Tip: Start with your most important content like FAQs, product manuals, and service descriptions for the best results.
Pragbase training happens in real-time! Here's what to expect:
- Immediate Learning: Your AI starts learning as soon as you add sources
- Fast Processing: Most documents process in under 2 minutes
- Ready to Use: You can start testing responses right away
- Continuous Improvement: AI gets smarter with each new piece of content
Note: Use the playground to test responses and see improvements in real-time as processing completes.
Customizing Your Pragbase AI
Customize your Pragbase widget to match your brand perfectly:
- Brand Colors: Primary, secondary, and accent colors that match your logo
- Positioning: Choose from 4 corner positions or center placement
- Size & Layout: Adjust width, height, and spacing to fit your design
- Typography: Font styles, sizes, and weights to match your brand
- Custom Messages: Welcome text, placeholders, and button labels
- Animation: Smooth transitions and hover effects
Define exactly how your Pragbase AI behaves and communicates:
- AI Role: Set the AI's job title (e.g., "Customer Support Agent", "Product Expert", "Sales Assistant")
- Communication Style: Choose tone (professional, friendly, casual, technical, etc.)
- Behavior Instructions: Provide specific guidance on how to respond to different situations
- Response Limits: Set boundaries for what the AI should and shouldn't do
- Language Preferences: Set formal vs. informal language, industry-specific terminology
Pro Tip: Be specific about your AI's role and include examples of good responses for the best results.
Platform Integration & Embedding
Embedding Pragbase on your website is simple:
- Configure Your AI: Set up your knowledge base and customize settings
- Get Embed Code: Go to Widget Configuration and click "Copy Code"
- Add to Website: Paste the code into your website's HTML (before closing </body> tag)
- Test & Launch: Verify the widget appears and functions correctly
Note: The embed code automatically updates when you change settings, so customize first, then copy.
Pragbase works seamlessly with virtually any platform:
Tip: For any platform, you just need to be able to add custom HTML/JavaScript code to your pages.
Rate Limits & Plans
Pragbase is 100% Free Forever! Here are the current rate limits for each plan:
Free Plan - 100% Free
- Messages: 100 per month
- Sources: Up to 15 knowledge sources
- File Size: 10MB maximum per file
- Pages per Document: Up to 50 pages
- Cost: Completely free forever!
Pro Plan - 100% Free
- Messages: 2,000 per month
- Sources: Up to 100 knowledge sources
- File Size: 30MB maximum per file
- Pages per Document: Up to 100 pages
- Cost: Free forever with approval!
Note: Pragbase is completely free - no credit card required! Rate limits reset monthly on your signup anniversary date. You can apply for a free Pro account anytime.
When you reach your rate limits, here's what happens:
- Message Limit: You'll see a friendly notification when you're approaching your limit, and the AI will stop responding once you've used all your monthly messages
- Source Limit: You won't be able to add new knowledge sources until you remove existing ones or upgrade your plan
- File Size Limit: Files larger than your plan's limit will be rejected during upload
- Page Limit: Documents with more pages than your limit will be truncated during processing
Pro Tip: Monitor your usage in the dashboard to avoid hitting limits unexpectedly. You can upgrade your plan anytime to increase your limits.
Pragbase is 100% Free Forever! Applying for a free Pro account is simple:
- Sign Up: Create your free account first
- Apply for Pro: Visit the Pro application form and submit your request
- Quick Processing: We typically process applications within 24-48 hours
- Immediate Access: Your Pro account is free forever - no credit card required!
Remember: Both Free and Pro plans are completely free forever. No hidden fees, no credit card required!
Support & Resources
Multiple ways to get the support you need:
- Help Center: Comprehensive guides and FAQs (you're here!)
- Email Support: Send detailed questions to our support team
- Priority Support: Available for Pro customers (100% free!)
Quick Tips for Pragbase Success
- Start Small: Begin with your most important content (FAQs, product info) and expand gradually
- Be Specific: Give your AI clear role definitions and behavioral instructions
- Test Thoroughly: Use the playground to test responses before going live
- Structure Content: Organize your knowledge base with clear headings and sections
- Monitor Performance: Track user interactions and continuously improve your AI
- Stay Updated: Keep your knowledge base current with latest information
- Optimize for Mobile: Test your widget on mobile devices to ensure great user experience
- Use Multiple AIs: Consider specialized AIs for different pages or departments
Still Need Help?
Response Time: We typically respond within 2-4 hours during business hours.